Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PlazaTech LLC, a Texas limited liability company ("PlazaTech," "Company," "we," "us," or "our"), with its principal place of business in Houston, Texas, USA (EIN: 32-0964257-91).

By accessing or using our website at plazatech.llc, creating an account, subscribing to any of our software products, or otherwise using our services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not access or use the Services. Your continued use of the Services following any modifications to these Terms constitutes acceptance of those changes.

2. Description of Services

PlazaTech LLC develops and operates software-as-a-service ("SaaS") products designed for businesses in traditional industries including, but not limited to, construction, field services, and trades. Our Services include web-based applications, related APIs, documentation, and any associated tools or features we make available.

Our platform may incorporate artificial intelligence technologies to automate tasks, analyze data, generate recommendations, and provide other functionality as described in our product documentation. The specific features, functionality, and availability of our Services may change from time to time at our sole discretion.

PlazaTech does not guarantee that the Services will be uninterrupted, error-free, or available at all times. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.

3. Account Registration & Responsibilities

To access certain features of the Services, you must create an account by providing your name, email address, and any other information we may require. You represent and warrant that all information you provide during registration and at all other times is accurate, current, and complete.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials, including your password.
• All activities that occur under your account, whether or not authorized by you.
• Notifying us immediately at contact@plazatech.llc if you suspect any unauthorized use of your account or any other breach of security.
• Ensuring that your use of the Services complies with all applicable laws and regulations.

PlazaTech will not be liable for any loss or damage arising from your failure to maintain the security of your account. We reserve the right to suspend or terminate any account at our sole discretion, including accounts that we believe violate these Terms.

4. Free Trials

PlazaTech offers free trial periods for all of its products. Free trials allow you to evaluate the Services before committing to a paid subscription. The duration and specific terms of each free trial will be communicated at the time of enrollment.

During the free trial period, you will have access to the applicable product features at no charge. You are not required to provide payment information to begin a free trial unless otherwise stated.

At the end of the free trial period, your access to the paid features will be suspended unless you subscribe to a paid plan. We reserve the right to modify, limit, or discontinue free trials at any time without prior notice.

Free trials are offered so that you may make an informed decision before purchasing. We strongly encourage you to fully evaluate the Services during the trial period, as all paid subscriptions are non-refundable (see Section 5 below).

5. Payment Terms & No Refunds

All paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Payment is processed securely through Stripe, our third-party payment processor. By subscribing, you authorize PlazaTech to charge the payment method on file for all applicable fees.

You are responsible for providing accurate and current billing information. If a payment fails, we may suspend or terminate your access to the Services until payment is successfully processed.

PlazaTech reserves the right to change its pricing at any time. If pricing changes affect your current subscription, we will provide notice before the next billing cycle. Continued use of the Services after a price change constitutes acceptance of the new pricing.

6. Subscription & Cancellation

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at contact@plazatech.llc.

Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for subsequent billing periods after cancellation. However, no partial refunds or credits will be issued for the remaining time in your current billing period.

After your subscription ends, your access to paid features will be revoked. We may retain your account data for a reasonable period in accordance with our Privacy Policy, after which it may be permanently deleted.

7. User Data & Content

You retain all ownership rights to the data, documents, files, and other content you upload, submit, or otherwise make available through the Services ("User Content"). PlazaTech does not claim ownership of your User Content.

By using the Services, you grant PlazaTech a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, process, reproduce, and display your User Content solely for the purposes of providing, maintaining, improving, and developing the Services. This license continues for as long as your User Content is stored on our systems.

You represent and warrant that you have all necessary rights and permissions to upload and share your User Content, and that your User Content does not infringe upon or violate the rights of any third party.

You acknowledge that you may upload sensitive business data and documents to the platform. While we implement reasonable security measures to protect your data, you are ultimately responsible for ensuring that the data you upload is appropriate for a cloud-based platform and that you have the authority to share such data.

PlazaTech is not responsible for any loss, corruption, or unauthorized access to User Content beyond what is caused by our gross negligence or willful misconduct. You are encouraged to maintain your own backups of all data you upload to the Services.

8. AI Processing Disclosure

Our Services utilize artificial intelligence ("AI") technologies, including third-party AI services such as Anthropic (Claude) and OpenAI (ChatGPT), to process, analyze, and generate outputs based on your User Content.

By using the Services, you acknowledge and consent to the following:

• Your User Content, including business data and documents, may be transmitted to and processed by third-party AI service providers as part of the normal operation of the Services.
• AI-generated outputs are provided for informational and productivity purposes only. They should not be treated as professional advice (legal, financial, or otherwise) and may contain errors or inaccuracies.
• You are solely responsible for reviewing, verifying, and validating any AI-generated outputs before relying on them for business decisions.
• PlazaTech does not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• The use of AI within our Services is subject to the terms and policies of the respective AI service providers, in addition to these Terms.

PlazaTech is not liable for any decisions made, actions taken, or outcomes resulting from reliance on AI-generated outputs within the Services.

9. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates any applicable federal, state, local, or international law or regulation.
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to the Services, other user accounts, or any computer systems or networks connected to the Services.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
• Use automated means (bots, scrapers, crawlers) to access the Services without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein.
• Resell, sublicense, or redistribute access to the Services without prior written authorization from PlazaTech.
• Use the Services to compete with PlazaTech or to develop a competing product or service.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without refund, at our sole discretion.

10. Intellectual Property

All rights, title, and interest in and to the Services, including but not limited to the software, code, design, graphics, logos, trademarks, trade names, text, images, and all other intellectual property embodied in or associated with the Services, are and shall remain the exclusive property of PlazaTech LLC or its licensors.

These Terms do not grant you any right, title, or interest in the Services except for a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms for the duration of your subscription.

You may not copy, modify, distribute, sell, or lease any part of the Services, nor may you reverse engineer or attempt to extract the source code of the software, unless applicable law expressly permits such activity notwithstanding this limitation.

11. Disclaimers & Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless PlazaTech LLC, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use or misuse of the Services.
• Your violation of these Terms.
• Your violation of any applicable law, regulation, or third-party right.
• Any User Content you upload, submit, or otherwise make available through the Services.
• Any dispute between you and a third party arising from your use of the Services.
• Any claim that your User Content infringes or violates the intellectual property or other rights of any third party.

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Services.

13. Termination

PlazaTech may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent or illegal activity, non-payment, or conduct that we determine to be harmful to the Services, other users, or PlazaTech.

You may terminate your account at any time by canceling your subscription and contacting us at contact@plazatech.llc to request account deletion.

Upon termination:

• Your right to access and use the Services will immediately cease.
• No refunds or credits will be issued for any unused portion of your subscription.
• We may, in our sole discretion, delete your account and all associated User Content. We are under no obligation to retain your data after termination.
• Provisions of these Terms that by their nature should survive termination (including, without limitation, ownership provisions, warranty disclaimers, indemnification, and limitations of liability) shall survive.

14. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of laws principles.

You agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Harris County, Texas. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

15. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact PlazaTech at contact@plazatech.llc and attempt to resolve the dispute informally. We will make good faith efforts to resolve any dispute within thirty (30) days of receiving your written notice.

If the dispute cannot be resolved informally, either party may pursue binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Houston, Harris County, Texas. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against PlazaTech LLC.

Notwithstanding the foregoing, PlazaTech reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

16. Modifications to Terms

PlazaTech reserves the right to modify, update, or replace these Terms at any time at its sole discretion. When we make material changes, we will update the "Effective Date" at the top of this page and, where practicable, provide notice via email or through the Services.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel your subscription.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the provision. If such modification is not possible, the provision shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us: